Terms & Conditions

Disclaimer and Terms of Use

This section contains the disclaimers and terms of use applicable to the use of this website. By accessing this website and any of the pages, you are representing that you have understood and accepted the disclaimers and the terms of use set out herein. If you do not accept the terms of use set out herein, you should not access this website.


Every booking will be forwarded to the corresponding hotel via the Unplugged Edition platform. Thus, an accommodation contract comes into effect, via mouse click, when making a booking. You will receive a customer booking email confirming your booking. The procurement for the booking is free of charge for you. Bookings are not transferable to any other person and can not be transferred or exchanged for cash or credit.

Accommodation Contract and Payment

The accommodation contract comes into effect immediately between you and the hotel of your choice, when making a booking. You pay the confirmed price directly in the hotel. Any claims and obligations out of the accommodation contract only exist between you and the hotel chosen by you.

Credit Card

The hotels featured on Unplugged Edition require credit card details to guarantee reservations. Unplugged Edition will send your credit card information directly to the hotel you made your booking at. In order to protect and encrypt your credit card information, Unplugged Edition uses the industry standard the “Secure Socket Layer (SSL)” technology, the most secure technology available. Unplugged Edition does not make, accept or process any payments to or on behalf of the hotels. For certain restricted rates (promotions, discount rates, …) the hotels may require that payment is made upfront resulting in charging or pre-authorizing your credit card. Please check the room details thoroughly for any such conditions prior to making your reservation.

Changes and Cancellations

Changes and cancellations have to be carried out via the Unplugged Edition website and/or email [email protected] In case of a change or cancellation carried out directly at the hotel, Unplugged Edition cannot provide any information concerning possible discrepancies concerning the date of the cancellation or the fact of cancellation as such.

Intellectual Property

All copyright, patent, intellectual, and other property rights in the information contained herein is owned by the Company or other third parties. No rights of any kind are licensed or assigned or shall otherwise pass to persons accessing such information. Under no circumstances should the information contained herein or any part of it be copied, reproduced, or redistributed.

Any and all personal data collected by the Company from time to time may be used and disclosed for such purposes and to such persons in accordance with the Company’s privacy policy statement.

In the event of any inconsistency between the English and Chinese versions of this disclaimer, the English version shall prevail.

Third-Party Content

The Company does not endorse and is not responsible for the content of any site owned by any third party that may be linked to this website via hyperlink, whether such hyperlink is provided by the Company or by a third party. No one is authorized to link to any websites of the Company without prior approval from the Company.

International Use

Due to the global nature of the Internet, you agree to comply with all local rules regarding online conduct, including all laws, rules, codes, and regulations of the country in which you reside and the country from which you access this website. In addition, you agree to comply with all applicable laws, rules, codes, and regulations regarding the transmission of technical data exported from your jurisdiction.


This website and the Internet, in general, may be subject to system delays and failures beyond our reasonable control. As such, you may have difficulty accessing this website. The Company shall not be held liable for any damages, losses, or expenses of any kind, whether direct, indirect, special, consequential, or incidental, arising out of or in connection with your access to, use of, or browsing on the website. In this regard, all warranties or representations of any kind, whether expressed or implied by law, equity, or statutes, are excluded to the extent permissible under the applicable law.

Privacy Policy Statement

This statement is made by the Company in accordance with the Hong Kong Personal Data (Privacy) Ordinance (the “Ordinance”). The Company is committed to ensuring that all personal data are handled in accordance with the Ordinance.

Collection of Personal Data

The Company may collect personal data (including, without limitation, name, address, e-mail address, telephone and fax numbers) from you from time to time. The Company may collect personal data when you submit reservations, comments or other correspondence to the Company through this website or otherwise. Additionally, the Company may collect personal data through this website by using cookies, click trails or other methods of monitoring web usage. If you do not want to receive a cookie from this website, you may set your browser to refuse cookies or to notify you when you receive a cookie, which you may then refuse upon such notice. However, by disabling cookies, you may not be able to take full advantage of this website.


From time to time, the Company may gather personal data from you for a number of purposes, including (i) maintenance, administration and monitoring of this website; (ii) following up on reservations, comments, and other messages that you submit to the Company through this website; (iii) facilitating the administration and delivery of services and products to you; (iv) identity verification, matching and/or records; (v) compiling aggregate statistics of the use of this website; (vi) marketing and promotional efforts by or on behalf of the Company; (vii) liaising and communicating with government departments, regulators or agencies; (viii) fulfilling any other purposes relating to the Company’s business and activities; and (ix) transferring personal data in connection with any of the abovementioned purpose(s).

Disclosure of Personal Data

The Company will keep all personal data confidential but may disclose the personal data to the following parties for the abovementioned purpose(s): (i) any of its parent, subsidiaries and affiliated companies, business partners and professional advisers in connection with the operation of its business and activities; (ii) any agent, contractor or third party who provides administrative, installation, telecommunication, computer, payment, insurance, financing, information or other services to any of its group company; (iii) any person under a duty of confidentiality to the Company or who has undertaken to keep such data confidential; (iv) any person to whom the Company is required by applicable legal, governmental or regulatory requirements to make the disclosure; and (v) any actual or proposed assignee, purchaser or subscriber of all or part of the business of the Company or participant or sub-participant or transferee of the Company’s rights.

Access and Correction of Personal Data

Under the Ordinance, you have the right to ascertain whether the Company holds your personal data, to obtain a copy of the data, and to correct any data that is inaccurate. You may also request the Company to inform you of the type of personal data held by the Company.

Requests for access and correction or for information regarding policies and practices and kinds of data should be addressed in writing to: [email protected]

A reasonable fee may be charged to offset our administrative and actual costs in complying with your access requests. The Company reserves the right to amend this Privacy Policy Statement at its sole discretion at any time without prior notice. In the event of any inconsistency between the English and Chinese versions of this Privacy Policy Statement, the English version shall prevail.