How do I search an accodomation for my next stay?
We made everything as simple as we could! At the top-left widget ”Hotel”, you can select the name of your destination/hotel including the date of your stay into the “Search box”. Then just click on the button “Search”.
Immediately, you’ll be redirected to our direct hotel website with the available rooms and the current prices for the whole stay (number of nights you filled previously). You can also select a suitable accommodation at the bottom page on our home page – all hotels are listed there.
How do I get to know which facilities/services each hotel offers?
If you are interested in a specific hotel, please have a look directly on their direct page. We offer a few examples and photos at the section Hotel basic information. But if you want to know more about it, click on the property page or check availability to be redirected to more information. In this section, you will also find the check-in/out information, hotel facilities, and services. Please note, that some of the facilities might be off-site and also for an extra charge.
Is it possible to order an extra bed/baby cot and how much will it be?
Each accommodation has its own extra bed policy, therefore it’s necessary to always check it in order to find out if the extra bed will be possible or not. Please note that the price for extra beds will not be included in the total price for accommodation. If you wish to add an extra bed or baby cot, please write this to the reservation team or call directly our hotel for more information.
Please note that any type of extra bed or baby cot is upon request and has to be confirmed by the accommodation after your reservation.
Do you charge any fees for your services?
No, Unplugged Edition doesn’t charge any fees for its services. Our service is completely free of charge and we will not add to your accommodation any additional fee for our service.
Are the rates on your web site per person or per room?
The price is always per room, the only exception is dorm beds in hostels.
Are fees and taxes included in prices?
This is different for each country and also any type of accommodation. For this information, please always check the room conditions by clicking on the name of the room you are interested in.
How do I book accommodation?
Booking is possible only by completing the reservation form on our hotel’s direct website. Please, select the dates of your stay and the type of rooms you have chosen. The system will show you the price for the accommodation (always check the room conditions). If you agree with the total price and the booking conditions, just click on the red button “Book now” and the reservation form will show up. Once you finish the order form and click on the button “Book now”, your reservation will be confirmed shortly to your email address.
How do I know that my reservation is confirmed?
After completing and sending us your order form, you will get an automatic receipt e-mail containing your order number. Within 30 minutes, you will receive confirmation. The confirmation contains all the vital details such as the address of your hotel, contact phone numbers, and other instructions. In case that you requested in your order form any special requests – ie. extra bed, nonsmoking room, parking, etc, please always double-check with the hotel directly that they noted your request and are able to arrange it for you.
Can I book your services by telephone, e-mail or fax?
Yes, you definitely can! If you wish to make a special booking, please send an email to the reservation team. Each accommodation has its own reservation email. The most general one is the: [email protected]. You can also inquire about any group bookings on the second top left widget titled: Group Booking.
I made a reservation but did not receive any confirmation. What should I do?
Before finalizing your reservation please double-check your e-mail address because a mistake in the e-mail address is the most common reason why our clients do not receive their confirmations. In some cases, our e-mails can also end up in the “spam folder” so please check it as well. In any case, please try to contact us by e-mail as we will be very happy to assist you and solve the problem as soon as possible.
How many rooms can I book at once?
You can book as many rooms as are available for the selected period.
Payment / Credit Card Guarantee
Why do you require my credit card details for bookings?
Unplugged Edition acts as an intermediary between our clients and hotels. Your credit card details are required by hotels in most cases as a guarantee for your reservation in case of late cancellation or “no-show”. The hotels have a right to preauthorize your credit card so please make sure that your credit card is valid. Also please note, that if you book a Nonrefundable room, this type of room has special conditions and your credit card will be charged in advance. Please, always double-check the payment and cancellation policy of the room you are interested in before you proceed with the reservation.
Is it secure to send my credit card details?
Yes, it is absolutely secure as we are using encrypted SSL protocol in all our order forms. This is the latest, most secure technology that encrypts all the details provided in the order form including your credit card details. All our servers are also protected by a firewall against any unauthorized access.
What types of credit card can I use to guarantee for my booking?
Most hotels accept cards like Visa, Euro/Mastercard, American Express, etc…
Do you require any deposit or payment in advance?
Generally, no deposit or prepayment is requested. However, there are a few exceptions as Special conditions or Nonrefundable reservations. You will find the deposit or prepayment information in the direct hotel’s booking engine.
How do I pay for our accommodation?
It depends on the room payment conditions. In most cases, you will pay directly at the hotel after your arrival. However, there are some exceptions – for example, Nonrefundable rooms, so please refer to the room conditions of each room.
Can I use a different credit card for guarantee and for the payment?
Generally, a different credit card or payment by cash should be accepted by the hotel.
Can I make a reservation without a credit card?
Most hotels require a valid credit card in order to confirm a reservation. However, there are also some accommodations (mostly small hotels, B&B, or apartments) that offer reservations without credit card details. Please note that sometimes these hotels request prepayment on their bank account. For the prepayment please check with the hotel.
Can I pre-pay the service (convenience, present etc.)?
This depends on each hotel. Once you complete your reservation, please contact the hotel on the contact details received in the Accommodation confirmation.
Do you offer special discounts e. g. for travel consultants or airline employees?
No, we do not. According to our great co-cooperation with our business partners, we provide the best available rates so the discounts are already included.
Change of a booking / Cancellation
How do I cancel my booking?
Please click on the link provided in the Accommodation confirmation and cancel your reservation.
How do I know that my reservation is cancelled?
When your reservation is canceled, you will get cancellation confirmation from us. If you don’t hear back from us in 30 minutes, please get in touch with us by some other means (e-mail).
What cancellation conditions do you have? When at latest can I change the booking without being charged any fee?
Each room has its own cancellation policy and for this information always check the room conditions. Generally, your reservation can be canceled or changed a few days before your arrival. However, there are some exceptions – for example, ”Non-Refundable” or ”Special conditions“ rooms. You can check the room policy if you click on the room type.
My credit card has been charged by the hotel though I changed/cancelled my reservation in time. How can I get a refund?
Please, contact the hotel directly – all the cancellation fees are debited directly by hotels and only they can refund you any amount.
Do the payment and cancellation conditions for group reservations or long-term stays differ?
Yes, they do, however, you will be informed about all the conditions of your booking before you commit to making a fixed booking